Privacy Policy

Introduction

Charlie's Express Caffe ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use our website.

Information We Collect

Information You Provide

When you contact us, sign up for updates, or place an order through linked platforms, we may collect:

• Name
• Email address
• Phone number
• Any message or order details you choose to share

Automatically Collected Information

When you visit our website, we automatically collect certain analytics data, including:

• Device type, browser, and operating system
• IP address and approximate location
• Pages viewed, time spent, and referring website

Cookies & Tracking

We use essential cookies to operate the website and analytics cookies to understand how visitors interact with our pages. You can manage cookies through your browser settings at any time. By continuing to use our site, you consent to our use of cookies.

How We Use Your Information

• To respond to your inquiries and requests
• To improve our website, menu, and customer experience
• To monitor and analyze site traffic and usage trends
• To comply with legal obligations

We Do Not Sell Your Data

Charlie's Express Caffe does not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

Our website integrates trusted third-party services that may collect data according to their own privacy policies, including:

• Google Maps (location embeds)
• Web analytics providers
• Hosting and content delivery providers
• Online ordering platforms (Uber Eats, DoorDash, Grubhub)
• Social media embeds (Instagram, Facebook, YouTube)

We encourage you to review the privacy policies of any third-party service you interact with.

How We Protect Your Information

We use industry-standard safeguards to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is 100% secure, but we work to keep your information safe.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.